1. Passenger no-show or cancellation
If a passenger cancels before the captain arrives, no charge applies. If a passenger does not appear after the captain arrives, a cancellation fee may apply.
2. Captain cancellation
If a captain cancels a ride, any applicable service fee already deducted from the captain will be refunded to the Captain Wallet.
3. Wallet refund timeline
Refunds to a Captain Wallet are processed after internal review within 10 to 30 working days.
4. Payment deducted but ride not confirmed
If a payment is deducted through Faysal Bank, PayFast, Easypaisa, or JazzCash but the ride is not confirmed because of a technical error, the full amount will be refunded to the original payment method within three working days.
5. Wallet balance after account deletion
If a user deletes a WSDrive account with unused wallet balance, the user must submit a written request with bank-account details to wsdrivepakistan@gmail.com. After verification, the eligible amount will be transferred to the user's bank account within 10 working days. Cash refunds are not available.
6. Non-refundable fees
A subscription or service fee that has been used is non-refundable.
7. Request a refund
Email wsdrivepakistan@gmail.com with the subject Refund - [Transaction ID]. Include the transaction ID, payment date, amount, and reason for the request.
Accurate transaction information helps WSDrive review your request promptly.