1. Contact WSDrive first
Before initiating a chargeback with a bank, the customer must contact WSDrive support at wsdrivepakistan@gmail.com and provide the transaction ID, transaction date, and reason for the dispute.
2. Investigation
WSDrive will investigate the dispute within seven working days in coordination with Faysal Bank and PayFast.
3. Valid chargeback
If a transaction is found to be duplicate, erroneous, or fraudulent from our side, a full refund will be issued to the customer's original payment method.
4. Invalid or fraudulent chargeback
If a chargeback claim is found to be false or fraudulent, the matter may be reported to Faysal Bank and the relevant authorities under State Bank of Pakistan regulations. The user's account may also be suspended.
5. Supporting documentation
WSDrive may provide ride logs, GPS records, and payment logs to the bank as supporting evidence during an investigation.
6. Contact
Email wsdrivepakistan@gmail.com with the subject Chargeback Dispute - [Transaction ID].
Please contact WSDrive before submitting a chargeback so our support team can investigate the transaction.